Hardware & Software FAQ

  • What are the computer requirments?

    • Windows XP, Windows Vista, or Windows 7 operating systems (32 or 64 bit)
    • At least 1GB Ram
    • At least 500MB Available Disk Space
    • USB 2.0 Port
    • High Speed Internet Connection
  • What is the warranty on the system?

    There is a one year parts and labor warranty on the hardware. Extended service agreements are also available.

  • What is the cost of the system?

    We offer a very affordable equipment leasing plan that can be covered simply by prescribing one pair of orthotics a month. This allows practices of any size or ordering volume to benefit from our state-of-the-art technology.

    Equipment can also be purchased and quickly pays for itself with increased orthotic revenue and more satisfied patients.

    Please contact us for more information.

  • What is included with the system?

    • Imaging pad (you provide the computer)
    • 15ft USB cable
    • Software (installed & tested remotely)
    • Unlimited user license (no monthly or annual licensing fees)
    • Unlimited technical support
    • Unlimited software updates
    • 1 year full warranty on hardware

Orthotics FAQ

  • What is the warranty on orthotics?

    There is a 90 day repair/adjustment grace period for custom orthotics. 90 days begins on the order date. If there is a manufacturing error with the orthotics you have 90 days from the order date to return them for repair.

    There is a 1 year warranty on the actual shell and a 90 day warranty on the top cover (excluding abuse) of the custom orthotics.

  • What is the price for orthotics?

    We offer competitive flat-rate pricing on custom orthotics. Please contact us for a price quote.

  • What is your orthotic turn-around time?

    We offer a rapid 3 day average production turn around time. We also ship via USPS priority mail with confirmation emails to ensure you receive your orders as quickly as possible.